BigFas
04-12-2004, 10:03 AM
Not sure what the point of the post is, but just had to vent.
Bought soundpipes off Roy back in August. They were meant to be installed by PRC, they delayed me on 3 separate occasions over a period of 2 months. Now I'm sorry. I booked WELL in advance, they may have one of their monkeys off with a hernia but when I've booked 4 weeks in advance, why the hell is it MY appointment that's cancelled? It's not like it was a last minute booking and that my coming was unforseen. So they have pissed me right off and never going back there again.
Second, Custom Services based in Hayes. Said yeah, they could do it, turned up, made me dick around for an hour, when they DID get around to my car, fucked up the front lip, popped a sideskirt off when they were jacking up the car, without measuring, started taking a cutting tool to the exhaust. Sorry, but that's monkeys in my book!
Third, this morning. Barry ??? (can't remember his surname), also based in Hayes. Called him up last week and to book in for this morning. He turns up half an hour late. No bear in mind, we talked about installing everything while I wait. HE reckons he said no such thing and he had a couple of other jobs doing. Told me to take my part and go.
Trying another place next week, so lets see.
Now, the point of the post. Why can't we have a place which can keep it's promises. And if they can't keep the promises, why can't hey endeavour to fix it. I'll tell you why, because we're so used to taking it up the bum when it comes to customer service and professionalism.
I am SO close to just buying a unit and setting up business. Hiring a couple of mechanics, make contacts with bodyshops etc. We'll charge a premium but we will build a business based on honesty, reliability and no dicking ANY customers about. You have places in the US, Rennsport comes immediately to mind, they ONLY deal in exotics, they charge a HUGE amount for parts and labour, but I've never heard one bad word against them. Why does no place exist in the UK like them? people drive to them from the other side of the country (they're based in California), and fly back until their car is ready. I'm not really prepared to travel more than 100 miles to get work done, living close to London, I don't feel I should have to.
Like I said, not sure the point of this post, but I am SO fucking livid at being fucked around for another time that jacking the car in is now looking extremely tempting and getting some kind of Benz, rims, drop and bodykit, job done.
Bought soundpipes off Roy back in August. They were meant to be installed by PRC, they delayed me on 3 separate occasions over a period of 2 months. Now I'm sorry. I booked WELL in advance, they may have one of their monkeys off with a hernia but when I've booked 4 weeks in advance, why the hell is it MY appointment that's cancelled? It's not like it was a last minute booking and that my coming was unforseen. So they have pissed me right off and never going back there again.
Second, Custom Services based in Hayes. Said yeah, they could do it, turned up, made me dick around for an hour, when they DID get around to my car, fucked up the front lip, popped a sideskirt off when they were jacking up the car, without measuring, started taking a cutting tool to the exhaust. Sorry, but that's monkeys in my book!
Third, this morning. Barry ??? (can't remember his surname), also based in Hayes. Called him up last week and to book in for this morning. He turns up half an hour late. No bear in mind, we talked about installing everything while I wait. HE reckons he said no such thing and he had a couple of other jobs doing. Told me to take my part and go.
Trying another place next week, so lets see.
Now, the point of the post. Why can't we have a place which can keep it's promises. And if they can't keep the promises, why can't hey endeavour to fix it. I'll tell you why, because we're so used to taking it up the bum when it comes to customer service and professionalism.
I am SO close to just buying a unit and setting up business. Hiring a couple of mechanics, make contacts with bodyshops etc. We'll charge a premium but we will build a business based on honesty, reliability and no dicking ANY customers about. You have places in the US, Rennsport comes immediately to mind, they ONLY deal in exotics, they charge a HUGE amount for parts and labour, but I've never heard one bad word against them. Why does no place exist in the UK like them? people drive to them from the other side of the country (they're based in California), and fly back until their car is ready. I'm not really prepared to travel more than 100 miles to get work done, living close to London, I don't feel I should have to.
Like I said, not sure the point of this post, but I am SO fucking livid at being fucked around for another time that jacking the car in is now looking extremely tempting and getting some kind of Benz, rims, drop and bodykit, job done.